Shipping & payment conditions

PROCESSING TIME | SHIPPING TIME

PROCESSING = TIME REQUIRED TO SEW YOUR ORDER FOR YOU  |  SHIPPING = ESTIMATE OF TIME REQUIRED TO SHIP YOUR ITEM VIA POST
It is important to note that Processing Time and Shipping Time are two very different things.

 
PROCESSING

Our processing time is 8 weeks.  If you are on a short timeline, we do offer rush processing options. Please add it together with your order.

 
RUSH PROCESSING

With the Rush Processing option, you can pay a fee to have your item made faster, if you are soon approaching your deadline.  The processing time is adjusted down to 3 weeks days and covers the cost of the seamstress to complete the item weeks ahead of schedule.  Expedited Shipping costs are in addition to the rush processing fee. Rush processing fees are non-refundable.

 
DELIVERY TIMES
All orders will be shipped with DHL Express.
Delivery time depends on the shipping country, but generally you will receive your order within 2-4 business days. 
Once your order is shipped, you will receive an E-Mail notification with the tracking details from DHL Express.
All orders are fully traceable through DHL website. 
Delivery times are provided as guidelines only and do not take into account possible delays.

IMPORTANT:
Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.