Store Policies


Right of Withdrawal

Model Withdrawal Form


Right of Withdrawal (Download as PDF)



KH.Fashion Ltd ® POLICIES



The use of photos from our photographers and clients for commercial use is prohibited unless authorized by the owner of the company AND the photographer.
This includes dresses for hire and distributing companies. These companies are required to set up their own photo sessions with the gowns for their marketing purposes.
Violation of this policy will result in immediate termination of any partnership and possible legal action. 



All payments are due when placing your order, including wholesale orders. KH.Fashion Ltd accepts most major forms of payment. 


Because our items are made to order in atelier promptly after orders are placed, we do not accept cancellations. 
If a cancellations must be made, it will be treated as a return and is subject to a 30% restocking fee if a refund to the original payment method is requested,
or free if the client wishes to receive in store credit via gift card. 



It is important to note that Processing Time and Shipping Time are two very different things.



Our processing time is 8 weeks.  If you are on a short timeline, we do offer rush processing options. Please add it together with your order.


With the Rush Processing option, you can pay a fee to have your item made faster, if you are soon approaching your deadline.  The processing time is adjusted down to 3 weeks days and covers the cost of the seamstress to complete the item weeks ahead of schedule.  Expedited Shipping costs are in addition to the rush processing fee. Rush processing fees are non-refundable.

All orders will be shipped with DHL Express.
Delivery time depends on the shipping country, but generally you will receive your order within 2-4 business days. 
Once your order is shipped, you will receive an E-Mail notification with the tracking details from DHL Express.
All orders are fully traceable through DHL website. 
Delivery times are provided as guidelines only and do not take into account possible delays.

Once an order leaves our warehouse, carrier shipping delays may occur due to factors outside our control. We unfortunately can’t control how quickly an order arrives once it has left our warehouse. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.


Customs and taxation policies vary widely from country to country. Please contact your local customs office for further information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates (excl expedited shipping options).



If you wish to return or exchange your gown, a return must be applied within 14 days of delivery.
Items sent to us without return request will be sent back to the client. 

To be eligible for an exchange or return, the item must be unworn, unwashed, undamaged, with no stains or alterations, be mindful of makeup, deodorant, pet hair, and strong smells (smoke, perfume, etc.), as these can make your item ineligible for return. If the item is received and is not-accepted for any of the above reasons, KH.Fashion Ltd will return the item back to you at no cost.
If the item is received and accepted, KH.Fashion Ltd will process the refund via the payment method chosen, or exchange for new items per your request. 


    • Item(s) in Original Condition, Unwashed, Unworn
    • Request must be made within 14 days of delivered tracking status



    • Bodysuits
    • Accessories
    • Used Gowns
    •Items with custom selections (i.e. cut to length, mixed sizing, mixed/custom colors, custom add ons, XXL+ size gowns)
    • Items that have been worn/damaged 
    • Items received back to us outside of the 14 day delivery date
    • Items that arrived damaged/incorrect, and we were contacted outside of the 24 hour notification period
    •Gift cards


    For refunds via original payment method, a 30% Restocking fee will be assessed to re-stock the item. This is of the item cost only and does not include shipping or rush fees.
    NO CHARGE for items returned for in store credit.
    NO CHARGE for exchanges 
    Exchanges can be made for the same item purchased in a different size or color. If a different item is desired, a store gift card will be issued for the client to purchase items as desired.
    Original shipping charges are non-refundable
    Rush fees are non-refundable
    Buyer is responsible for return shipping charges



If you wish to return your item and be refunded back via the original payment method, a 30% restocking fee will be deducted from the item total, this includes Ready to Ship items as well. The remaining balance will be sent back via the same method of payment used when ordering after the item has been received, inspected, and accepted. After the item has been accepted, the refund will be sent within 3 business days. We are not responsible for delays made by the bank in depositing your funds.

If you wish to return the item for in store credit NO Restocking fee will be assessed and you can use the credit at any time in the within 12 months from issue date. A gift card will be issued via email within 3 business days of the item being received, inspected, and accepted.

The client is responsible for shipping the item back to our warehouse. Shipping and Rush Processing Fees are non-refundable. If you choose to exchange, no restocking fee will be assessed.


After submitting a request, and receiving confirmation from KH.Fashion Ltd that the exchange is approved, the client is responsible for the shipping cost to return the gown to our warehouse.
The client may exchange their product the same item in a different color or size. If a different item or style is desired, we will be provide a gift card to the client's email within 3 business days to purchase any item as desired.
Please contact us with questions.


What do I do if my item is incorrect or damaged?

Email photos of the damage or incorrect item within 24 hours (or it is ineligible) to with the order number in the subject line.
Include a description of the problem and your event date in the body of the email.
When the request and photos are received, and the issue is determined to be our mistake, KH.Fashion Ltd will cover the shipping back to our warehouse and work with you to get a new item out before the event (if the time frame allows)


If your package does not arrive on time DUE TO OUR ERROR (i.e. it shipped late, or incorrect shipping method), KH.Fashion will refund your purchase after the items are sent back, received in by our warehouse, and inspected. A request must be submitted within 7 business days of delivery. If the item is lost by the post (NO DELIVERED STATUS) and is not delivered after 7 days of opening a case with the post, we will refund the purchase and continue the investigation. If the package is showing delivered and the address was correct, and you do not have your item, it is the responsibility of the buyer to contact the post,  to file a claim.

Model Withdrawal Form

Our model withdrawal form as PDF document: DOWNLOAD

To open the downloadable PDF-files, you need an additional program such as the Adobe Reader, which you can download online for free. The current version of the Adobe Reader you can find here.